Current Weather:
banking-bill
Pay Bills Online
magnify
Swansea GIS Mapping
receipt
E-Permitting
email-document
Contact Us
places-map
Frequently Asked Questions
Information for
ADA Notices

Per federal law, the Town of Swansea has established ADA Procedures. The Town has also recently requested grant funds from the Massachusetts Office of Disability for an ADA Self Assessment and Transition Plan. Below is the Town's Grievance Procedure under the Americans with Disabilities Act. Click here for our ADA Public Notice. For further questions, please contact us at 508-678-2981 Option 1.


TOWN OF SWANSEA
GRIEVANCE PROCEDURE UNDER
THE AMERICANS WITH DISABILITIES ACT

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town.  The Town’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as the name, address, and phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

 

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Christopher Carreiro, 81 Main Street, Swansea, MA  02777

 Within 15 calendar days after receipt of the complaint, Christopher Carreiro or his designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, Christopher Carreiro or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the Town and offer options for the substantive resolution of the complaint.

If the response by Christopher Carreiro or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Town Administrator, Mallory E. Aronstein or her designee.

Within 15 calendar days after receipt of the appeal, the Town Administrator Mallory E. Aronstein or her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Town Administrator Mallory E. Aronstein or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Christopher Carreiro or his designee, appeals to the Town Administrator or her designee, and responses from these two offices will be retained by the Town for at least three years.